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Putting The "Service" Back In "Customer Service" By Sean Cohen The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical? Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age: Give Each Customer a Personal Response Be Clear, But Sincere Offer Live Customer Support Make Sure Your Support Reps Have All the Answers Give Each Customer a Personal Response When a customer sits down to e-mail your company, it's because he needs help. He chooses e-mail because it's quick, but his request still warrants a satisfying and personal response! Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic. Be Clear, But Sincere When responding to customers' e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, "Would this answer satisfy me if I were the customer?" Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback! Offer Live Customer Support E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet! Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he's looking for. Make Sure Your Support Reps Have All The Answers The presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product. What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all around the company! Provide Stand-Out Service; Gain Lifelong Customers Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life! Customer Service is becoming a lost art, but Sean Cohen wants to make sure that never happens at AWeber Communications! Find out what service is meant to be. Looking for FREE, high-quality web site or e-zine content?

http://www.aweber.com/?289063

Dear Subscriber, "The SECRET to getting more money out of your customer base is..." -- Jonathan Mizel, Autoresponse Seminar What do industry giants like Disney, Microsoft, Intel, and American Express have in common? They've all sought out the expertise of the "master of targeted opt-in e-mail," Jonathan Mizel! Now you can, too! "The most important thing that you can capture from a customer is not his money. It's..." -- Jonathan Mizel, Autoresponse Seminar Hardcore businesses pay thousands of dollars to hear Jonathan speak, but you don't have to. Through an exclusive offer with AWeber Communications, Inc., you can hear directly from Jonathan - for FREE! "If you don't use a sequential follow up system, I can't imagine that you're going to be very successful." -- Jonathan Mizel, Autoresponse Seminar Right now, the TWO-PART video of Jonathan's sequential autoresponse seminar in London, England is in the AWeber control panel. In this amazing hour, Jonathan reveals: Totally unique ways to use AWeber autoresponders TWO case studies of DOUBLED, even TRIPLED profits Secrets of super-marketers like MARLON SANDERS Jonathan's own secrets, a peek inside his organization! "When this system came around, it really changed our lives. And, it will also change your life. I don't care what you're selling." -- Jonathan Mizel, Autoresponse Seminar Sign up for an AWeber account, and get FREE instant access to the revealing e-mail secrets of Jonathan Mizel! There's only ONE marketing system that Jonathan Mizel calls: "A systematic process that sucks the maximum amount of cash out of each prospect." Find out how Jonathan earned nearly a quarter of a million dollars... From ONE opt-in lead! "Did you ever hear that expression, 'You laugh all the way to the bank'? Well, we don't even do that anymore, because the money comes in, and it's automatically sent into our bank account! We just laugh!" Find out what "Jonathan Mizel's Las Vegas Adventure" was. Hint: It may revolutionize the way you craft promotional e-mails! Find out what this means: LC + QPAS = BBOC Hint: "BBOC" stands for "Big Bags of Cash!" "These are totally unique methods. I have not seen people reveal how to do this anywhere else. They have doubled and tripled our response. They squeeze more money out of these prospects." In addition to Jonathan's amazing seminar, you'll get: Unlimited Autoresponders Unlimited Follow Up Messages Unlimited Campaigns Unlimited Broadcasts & Newsletters The Best Personalization Features Simple Lead Import and Export Features HTML & Plain Text Combined Message Support Attachments on Follow Up and Broadcast Messages Broadcast and Selective Broadcast Features Campaign Sharing FREE Tech Support RISK-FREE Money Back Guarantee ...And MORE! Let Jonathan Mizel Show You How to Skyrocket YOUR Sales: ORDER NOW!